SoftAtHome Launches Service to Keep Homes Online During Outages
New technology allows seamless internet connection via smartphone during fiber cuts.
SoftAtHome has introduced a new service called "Reconnexion Flash" in partnership with Orange, designed to keep French homes connected during fiber outages. The service uses SoftAtHome's Always'ON technology, which enables the Livebox router to automatically switch to a customer's smartphone hotspot when the fiber connection is lost.
This solution eliminates the need for additional hardware or complex setups traditionally required during outages. As soon as the fiber line goes down, the Livebox detects the issue and connects to the smartphone's hotspot, allowing all connected devices in the home to remain online without the need for user intervention.
The setup process is simplified; customers need only to scan a QR code displayed on the Livebox screen to access a tutorial on activating their smartphone's hotspot. This means that users do not need to install an app or configure a VPN, making the transition quick and efficient.
Once the smartphone is connected, devices such as laptops, tablets, and smart TVs can continue to access the internet as usual. When the fiber service is restored, the Livebox automatically reverts back to the fixed line, ensuring a smooth experience for users.
Orange has remotely activated this service for customers using the latest Wi-Fi 7 Livebox models, which include the Livebox 7 and Livebox S. This initiative aims to enhance network resilience and improve customer satisfaction during outages, a critical time for service providers.
According to Laurence Thouveny, EVP of Customer Experience at Orange, "With Reconnexion Flash, we are simplifying our customers' lives at a key moment by offering them a fast and autonomous solution to maintain their internet connection in the event of an outage." This reflects a growing trend among telecom operators to innovate and improve service reliability.
The Always'ON technology not only supports this new service but also demonstrates SoftAtHome's commitment to providing advanced solutions for broadband connectivity. With its products already deployed in millions of homes, the company is positioned as a key player in the digital home experience market.
For more information, this announcement was made public through PR Newswire.
This is an independent summary of a press release originally distributed via PR Newswire. GAX Online was not paid for this coverage.
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