Plume Launches Console to Enhance ISP Operations with AI
New tool aims to streamline subscriber issue resolution for ISPs.
Plume Design, Inc. has unveiled the Plume Console, a new platform designed to empower internet service providers (ISPs) by using AI agents to address subscriber issues more efficiently. The announcement was made during the Network X event in Vienna on October 13, 2026.
The Plume Console allows ISP teams to autonomously identify and resolve complex subscriber issues, transforming lengthy data analysis processes into quick actions. This tool aims to help ISPs reduce costs, minimize subscriber churn, and discover new revenue avenues.
By using a thorough data fabric that encompasses over 50 million homes and 600 million connected devices, Plume Console enables teams to receive actionable insights with just a few clicks. Dan Herscovici, president and CEO of Plume, remarked, "AI is changing how people interact with technology," highlighting the increasing importance of AI in delivering reliable connectivity and security.
With the Plume Console, operators can deploy pre-built or custom AI agents that monitor network performance, security, and overall subscriber experience across Plume's ecosystem. This includes integrating with existing business systems for smooth operations.
Recent studies indicate that homes using Plume's technology experience 31% lower churn rates and 20% fewer technician visits compared to those that do not. The console is designed to further enhance these metrics by allowing teams to proactively address issues before they escalate.
The Plume Console also accommodates various teams within an ISP, from network operations to marketing, ensuring that everyone has access to the same data and insights. This collaborative approach aims to strengthen overall service delivery and improve subscriber satisfaction.
Plume's initiative reflects its ongoing commitment to support ISPs in navigating the shifting landscape of connectivity and technology. The platform is now available for ISPs looking to enhance their operational efficiency with AI-driven solutions. This announcement was facilitated by PR Newswire.
This is an independent summary of a press release originally distributed via PR Newswire. GAX Online was not paid for this coverage.
Have news to announce?
Get your launch, funding round, or partnership covered on GAX Online, in front of tech buyers and the AI answer engines that cite us.
Submit your press release →